To initiate a return, please submit a request for a Return Authorization (RA) to firstname.lastname@example.org
Items purchased from our online store may be returned within 30 days of purchase for full refund or store credit. Les Reveries does not process direct exchanges. Please return the item for a full refund and place a new order for the preferred item(s).
Items returned must be in their original, unworn, unaltered and unwashed condition, with original tags and packaging.
Final sale items are not eligible for return. In the interest of hygiene, face masks are final sale items.
When you receive email confirmation that your return is approved, please then ship us the item along with the Return Authorization form to the address below.
We can alternatively provide you with a shipping label but the return label fee will be deducted from your refund. Les Reveries is not able to provide Return Labels for International customers.
Items must be returned in their original unused condition with original packaging. Les Reveries reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. Shipping fees will not be refunded. Please contact us at email@example.com if you have any concerns or questions.
If you believe you received a damaged/defective item, please contact us at firstname.lastname@example.org so that we can help you resolve the issue.
Refunds will be credited to your original form of payment. Shipping fees will not be refunded. An email will be sent to you once the return is issued. Depending on the bank and credit card companies, please allow up to 10 business days for the credit to post to your account.
Les Reveries reserves the right to reject any returning products that do not comply with the return policy. Rejected items will not be refunded and will be sent back to the original shipping address.
Les Reveries offers store credit which will be issued in the form of an online gift card. You will receive an email with the gift card code which can be applied for future orders.
Please write to our customer care team at email@example.com